![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
OPPORTUNITY
How customers perceive their interactions with your brand has become a primary focus for businesses. Kustomer is a NY-based company helping brands provide better customer experience. They’ve raised around $38.5 million in funding for a modern platform that provides an omnichannel customer experience.
Their solution combines everything you know about your consumers with a powerful process engine so your team can deliver faster, more proactive service. Kustomer team approached BrainX to build an android SDK for their growing customer base.
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Kustomer-01.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Kustomer-01.png)
APPROACH
Kustomer and BrainX teams partnered up to build the android SDK with the same features as their existing iOS SDK. Our technical team analyzed the iOS SDK thoroughly and initiated the development accordingly. A robust android SDK was built within a short span of 2 months.
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
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SOLUTION
The solution we built is a chat sdk especially developed for customer experience, service & support. It is designed to enable customers to chat with brand’s support team from within the mobile app. It supports both logged in and anonymous chats.
Fully customizable style & font, it’s easy to match SDK’s Mobile Chat to client application’s brand. For localization, 48 languages are pre-built into the SDK. Through SDK, we have managed user communication with support teams, automated conversational messaging, media sharing, and pro-active messaging
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Kustomer-02-1.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Kustomer-02-1.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
IMPACT
Companies like Ring, Glossier, Slice, and others trust their most important relationships with Kustomer. Glovo, one of the leading startups in Europe with over 5 million users manages its customer support through Kustomer's chat SDKs. With the addition of the Android SDK, these companies are now able to reach more customers and be able to grow their business by providing an exceptional customer experience. Kustomer has raised $113.5M in funding so far.
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Kustomer-03.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Kustomer-03.png)
Tools & Technologies
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Android
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iOS
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Kotlin
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Swift
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Figma
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Miro
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AWS
We will get back to you soon!
- Leave the required information and your queries in the given contact us form.
- Our team will contact you to get details on the questions asked, meanwhile, we might ask you to sign an NDA to protect our collective privacy.
- The team will get back to you with an appropriate response in 2 days.
You might also like
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
OPPORTUNITY
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/1-2.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/1-2.png)
APPROACH
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
SOLUTION
- Filtered Search for Finding Food Places: Users can view search results for local restaurants and food places with a map view based on their location, cuisine, and other preferences.
- Uploading & Editing Pictures: The app allows its users to upload pictures from various sources such as their phone library and Instagram account. Users can even add filters and do basic editing within the app.
- In-App Video Trimming: Users can trim videos of their food reviews and dishes within the app before posting them on their social media profiles.
- Search Tags: Users can use search tags to filter through different categories of food, restaurants, and dishes.
- Rewards & Sponsorships: Users can earn rewards, discounts, and sponsorships by collaborating with local restaurants, creating content, and promoting them to their followers.
- Promoting Dishes from Restaurant Profiles: Restaurants can promote their best dishes through their profiles and connect with foodies in their locality.
- Leaving Reviews with Pictures: Users can leave reviews with pictures of their favorite dishes and restaurants.
- Uploading Stories: Users can upload stories directly to the app, making it easy to share their food experiences with other users.
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/3-4.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/3-4.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
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![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
IMPACT
The Cravve app has had a significant impact on the food industry by connecting food influencers, local restaurants, and foodies in a single platform. Since its launch, the app is constantly helping local restaurants grow their business by promoting their dishes to food influencers and their followers.
The app has shown clear benefits for businesses, food influencers and foodies, through:
- Increased visibility and sales for local restaurants.
- New opportunities for food influencers and foodies to discover and promote local restaurants.
- A user-friendly platform for sharing food reviews, photos, and videos.
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Main-Mockups-4.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/Main-Mockups-4.png)
Tools & Technologies
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Android
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Kotlin
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Adobe XD
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Miro
-
Retrofit
We will get back to you soon!
- Leave the required information and your queries in the given contact us form.
- Our team will contact you to get details on the questions asked, meanwhile, we might ask you to sign an NDA to protect our collective privacy.
- The team will get back to you with an appropriate response in 2 days.
You might also like
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
OPPORTUNITY
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/1st-.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/1st-.png)
APPROACH
BrainX Technologies took a user-centric approach to redesigning Famlicious. We conducted extensive research and analysis to identify user pain points, requirements, and preferences. Our team also analyzed the market trends and competition to identify the best practices and features that could be incorporated into the app.
Team BrainX collaborated with the client to understand their business goals and objectives, and worked closely with them to ensure that the new app aligns with their vision and mission.
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
SOLUTION
- Creating family profiles: Users can create a new family or join an existing one.
- Following families: A user can search for and connect with other families on the platform.
- Creating & collaborating on events: A user can create and collaborate with members of their family, or other families added to their following list, on any event such as, grocery shopping, wedding planning, etc.
- Discover tab: Any post with public visibility enabled appears on the “Discover” section. Users can like, comment on and share these public posts.
- Child mode: There are two types of accounts allowed on the app, Adult & Child accounts. A child account doesn’t have a separate login and has limited access only.
- Notifications: The app sends push notifications to notify users about the events they are tagged in for collaboration or otherwise.
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/2nd.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/2nd.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2023/11/health_icon.png)
IMPACT
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/3rd.png)
![](https://wp-beta.brainxdemo.com/wp-content/uploads/2024/02/3rd.png)
Tools & Technologies
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Android
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iOS
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Swift
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Figma
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ReactJS
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MongoDB
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NodeJS
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ExpressJS
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Firebase
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Pusher
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Twilio
We will get back to you soon!
- Leave the required information and your queries in the given contact us form.
- Our team will contact you to get details on the questions asked, meanwhile, we might ask you to sign an NDA to protect our collective privacy.
- The team will get back to you with an appropriate response in 2 days.