E-Commerce

OPPORTUNITY

WorkOf’s showrooms were already pretty popular in the masses, but as they say, “sky is the limit”, the team wanted to move up their game a few steps ahead.

The plan was to create something that will help the next generations of skillful crafters reach the market in a much effective and efficient manner, and what’s a better way to do so than by using the internet? So, based on an ever-increasing trend in online consumerism, they decided to go fully online.

Even though WorkOf had a functional e-commerce store previously built for maintaining an online presence, but it wasn’t a deal-breaker. So, the team decided to re-launch by jumping-in with a grand e-commerce store built with advanced features that may prove to be a game-changer for the company.

E-Commerce

SOLUTION

• The designers will get instantly notified via email whenever the customers place any orders. 
• The customers will receive automated receipts and other order-related information in their emails. 
• The customers will be able to track their orders conveniently. 

SOCIAL NETWORKING

OPPORTUNITY

How customers perceive their interactions with your brand has become a primary focus for businesses. Kustomer is a NY-based company helping brands provide better customer experience. They’ve raised around $38.5 million in funding for a modern platform that provides an omnichannel customer experience.

Their solution combines everything you know about your consumers with a powerful process engine so your team can deliver faster, more proactive service. Kustomer team approached BrainX to build an android SDK for their growing customer base.

SOCIAL NETWORKING

SOLUTION

The solution we built is a chat sdk especially developed for customer experience, service & support. It is designed to enable customers to chat with brand’s support team from within the mobile app. It supports both logged in and anonymous chats.

Fully customizable style & font, it’s easy to match SDK’s Mobile Chat to client application’s brand. For localization, 48 languages are pre-built into the SDK. Through SDK, we have managed user communication with support teams, automated conversational messaging, media sharing, and pro-active messaging

E-COMMERCE

OPPORTUNITY

Momentary Ink was looking to streamline their online buyers’ experience for the Spring/Summer season as they were facing quite a lot of challenges from both the Front-end and Backend sides of their system.

From the frontend side, they were facing the following issues:
The website pages were taking more than the normal time to load, which was impacting the overall site’s performance.
There were notable glitches and bugs on the web pages that were not only spoiling the user experience but were also making the site look cheaper. The site was not properly optimized for mobile devices. They wanted to get some of their web pages revamped in terms of design and functionality, so the overall customer experience could be enhanced.

Whereas, from the backend side, they had the following issues: Whenever a new order was created, it was redirected to the designers, who would convert them into high-resolution vector images. The records for all these orders were uploaded into cloud storage, which eventually maxed out. Momentary Ink used two servers to support its backend operations. Unfortunately, one of these two servers went down. So, they needed a new server that could imitate the functionality of the lost one.

E-COMMERCE

SOLUTION

Our team worked hard to finally solve all the errors that Momentary Ink was facing in its online operations. For Frontend issues, our team:

Optimized the speed of all the web pages of the site, which improved their search engine ranking. Eliminated major glitches that were jeopardizing the frontend user experience.Made all the web pages highly optimized for mobile devices.

Moreover, our team used the A/B testing method while re-designing the pages. In this method, two different variants of each page were created and were presented to different customers – whichever page performed better (in terms of sales) was then finalized for the site.
For Backend issues, our team Erased all the unnecessary data related to older customer orders, thus freeing up a lot of space in the cloud for newer data. Created a new server by mimicking the operations of the existing server and successfully integrated it with the system.